No Sugar Challenge
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Support & Help Center
Have a question or need a hand on your sugar-free journey? We usually reply within one business day.
Email care@appslab.oneFrequently asked questions
How do I start a challenge?
Open the app, tap "Start challenge", choose your goal and length (7, 14 or 30 days or custom), and the app builds your personalized plan instantly.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your iPhone open Settings → tap your name → Subscriptions → No Sugar Challenge, where you can change or cancel your plan. Cancel at least 24 hours before renewal to avoid the next charge.
How do I request a refund?
Refunds for App Store purchases are managed by Apple. Visit reportaproblem.apple.com, sign in, and request a refund for No Sugar Challenge. If you need help, email us and we'll guide you.
How do I restore my purchases?
In the app, go to Settings → Restore Purchases and make sure you're signed in with the same Apple ID you used to subscribe.
The scanner isn't recognizing a product. What can I do?
Make sure you have good lighting and a steady shot of the nutrition label or barcode. If a product still isn't found, you can log it manually — and let us know so we can keep improving recognition.
How do I delete my data?
Email care@appslab.one from your account address and we'll process your deletion request. See our Privacy Policy for details.
Still need help? Reach our team directly:
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